General Questions
Who Is Shacky?
Shacky is a Melbourne based star-up and was created with the goal to offer unique Cabin getaways. After creating our very own successful cabins we are now willing to showcase the wonderful offerings other hosts have created.
Why Use Shacky?
See shacky as a niche curated getaway provider where only the most suited unique and getaways get listed. We think Nature, disconnect and escape the city. Quality hosting , beautiful properties, like minded hosts and guests.
Guests Frequently asked questions
How Do I Book?
Search through our website the best suited getaway, select your preferred available dates place a direct booking or request a stay to you host. Confirm you booking, proceed to pay , receive a confirmation email and ready you are for you next adventure.
What Fee Percentage Do You Charge For My Booking?
There is a 10% fee on each successful booking made through our platform.
A booking fee which goes toward hosting our platform , admin costs, payment gateway fees and providing you with a seamless service and supporting a Melbourne based start-up.
How Does Your Waiting List Work?
Can’t find the date you want to book for a specific property, we offer the option to be added onto a waiting list.
Simply email us contact@shacky.com and provide us with your preferred dates and property and we’ll contact you if these dates become available.
I've Booked. Where Do I See My Booking?
All your bookings can be found under your booking tab in your customer profile.
Past , present and future bookings will show up in that section.
How Do I Change My Guest Details?
Head to your guest profile/account by login into your account you will be able to edit it.
Change your email, residential address and contact details.
How Do I Get Details Of My Booking And Address Of The Property?
When you place a booking we will send you a booking confirmation email, in this one you’ll have a link to our guest guide.
Make sure to check the Guest guide as this one has all the important information about your stay. Such as Location, address, access key code and more.
What's A Guest Guide ?
When you place a booking we will send you a booking confirmation email, in this one you’ll have a link to our guest guide.
Make sure to check the Guest guide as this one has all the important information about your stay. Such as Location, address, access key code and more.
We also send you a booking reminder 48 hrs prior to your booking start date.
Managing booking Frequently asked questions
I Selected Dates But Can't Find Them And They're Now Blocked?
If you select dates on the calendar picker and proceed to comfirm these dates , they will automatically be blocked for a small period of time until you complete your booking. This is to make sure no one else books the same dates at the same time.
If you browse around and you can’t find your dates , just make sure to check the Cart Icon , your selected dates should be within your cart waiting for you to complete your booking.
My Payment Failed What Do I Do?
It happens, make sure you put the correct card details and use a card that has sufficient funds to book your getaway.
Only successful payment will automate a successful booking.
Ive Booked. Where Do I See My Booking?
Once booked you will received a booking confirmation email , make sure to check your emails and spam inbox.
Additionally all your bookings can be found under your booking tab in your customer profile. (Past , present and future bookings will show up in that section)
In case you made a typo error in your email and haven’t received your booking please contact admin via email and let us know of the issue and we will assist you.
How Do I Change My Guest Details?
Head to your guest profile/account by login into your account you will be able to edit it.
Change your email, residential address and contact details.
I'd Like To Change My Booking?
To make changes to your booking please contact use via email with your booking details at contact@shacky.com and let us know of the changes you’d like to make to your booking.
- Amending dates
- Adding extras
- Cancellations
Gift Cards Frequently asked questions
How Does The Gift Cards Work?
A gift card is like buying a credit that can be used on any Shacky product. Once you purchase it and gift it to your loved one, they will be able to use it on any of our products and this one will simply deduce from their overall total at check-out.
Can I Send It Directly To A Loved One?
Yes, you can decide who the recipient is and we’ll send out a digital version. This way you can either surprise them and print out the digital version or choose to surprise them by sending it directly to their email.
Do You Send A Paper Copy?
At this stage we don’t send out paper copies, however you can always print the digital version we send out and send it with a personal note directly to your loved one.
Do Gift Cards Expire
Yes they do, but rest assured you or your loved one have plenty of time to redeem it.
All our vouchers have a 500 days expiry date after being purchased.
We also recommend using it asap, cause everyone needs a getaway more than often.
What If I Don't Use My Gift Card Credit At Once?
No worries to have, your gift card can be used on several bookings. See it as a credit if you choose to use only a % on a booking but have some credit left you can use that one to place another booking.
Value Of My Gift Card Is Greater Or Lower The My Booking Total?
In case it is greater it means you’ll be left with extra credit to spend on another adventure.
If it’s lower then you can complement the overall total by paying the additional cost through card payment.
I Changed My Mind I Don't Want To Gift This Card?
In general there is a non refund policy on gift cards once they have been purchased or used. Contact us to seek help we do understand that sometimes things change in life.
Cancellation & booking Frequently asked questions
I'd Like To Change My Booking?
We understand that plans can change, we try our best to accommodate our guest.
For changes and cancellations please review our cancellation policy.
Covid Related Cancelation?
I got covid and currently in Iso? Please note that covid related cancellation are processed like any other cancellation.
We recommend guest seek Travel insurance prior to their stay if at risk.
For changes and cancellations please review our cancellation policy.
Can I Change The Name On My Booking?
Sure if you’d like to offer the booking to a loved one , cause you can’t make it you’re welcome to do so and offer your stay to Familly member, friend or loved one, you will have to notify Shacky admin at least 48hrs prior to your booking arrival date. ( All notification should be done during working hours , public holidays and weekend not considered).
Please note that you remain responsible for any damage that occurs during the stay. Your credit card will be credited in case of any damages or cancellations by your guests.
To proceed please inform the Shacky admin team of any changes.
Host Frequently asked questions
How Can I Apply?
Fill in the above form , tell us more about your property and your unique getaway. If selected we’ll host your property on ur platform and start promoting it to our guests and unique getaway lovers.
What Fee Percentage Do You Charge Your Hosts?
We charge our hosts variable % fee on each booking made through our platform.This will depend on the hosting option chosen when setting up a cabin with Shacky.
A booking fee which goes toward hosting our platform , marketing , admin costs, accounting , payment gateway fees and providing you with a seamless service as a host.
Why Is My Property Not Endorsed By Shacky?
We handpick our hosts and properties, this is because we don’t want to be just another booking platform. We aim to represent hosts and properties who adhere to our ethos.
How Do I Start ?
Ready to start hosting your unique getaway with Shacky. Head to our Host page, click the Apply now link and send us your details. One of our team members will review your details and get back in touch with you if your application is successful.
