Cancellation Policy

Any cancellation or changes to your booking must be made via e-mail to Shacky admin team. (contact@shacky.com)

Please note that only written and confirmed changes to your booking and made by the booked guest will be considered.

Cancellation policy

Action towards booking changes or cancellations have to be taken before cancellation policy applies. Informing admin prior to cancellation applying but not taking any action towards your booking will still mean that normal cancellation policy applies.

Only confirmed changes or cancellations by guest will be considered.

• At least 14 days prior to booking start date:

No Admin cancellation fee, a full refund (minus 5% payment gateway fee)

• Between 14 – 7 days prior to booking start date:
A 50% cancellation fee and a 50% refund (minus 5% payment gateway fee)

• Less than 7 days prior to booking start date :
No refund. As the host will already be preparing for your stay and we’re counting on your arrival, we will be unable to refund any payment for cancellation on such short notice.

• You cannot make it :

Another option is to ask for to change name on the booking and offer it to loved one, however you are responsible for any damage that occurs during the stay. Your credit card will be credited in case of any damages or cancellations by your guests.

• Gift Voucher non-refundable:

Please note that gift voucher are non-refundable once redeemed but can be credited according to above cancellation policy.

Gift voucher are only refundable to purchaser of the gift card when not redeemed or used and up to 28 days after being purchased. (minus 5% payment gateway fee).

Gift voucher expiry date to be respected, once expired the voucher won’t work anymore.

• Covid19 Cancellation:

We no longer provide assistance with covid related cancellations.

Guest may seek to get their own Travel insurance for this purpose.

Shacky will consider last minute cancellations as no-show and no refunds or rebooks will be offered.

Another option is to ask for to change name on the booking and offer it to loved one, however you are responsible for any damage that occurs during the stay. Your credit card will be credited in case of any damages or cancellations by your guests.