Cancellation Policy

Any cancellation or changes to your booking must be made via e-mail, call or sms to Shacky admin.

Cancellation policy

Any cancellation or changes to your booking must be made via e-mail, call or sms to Shacky admin.

Action towards booking changes or cancellations have to be taken before cancellation policy applies. Informing admin prior but not taking action will still mean that normal cancellation policy applies.

• At least 14 days prior or before

No Admin cancellation fee, a full refund (minus 2-3% payment gateway fee)

• Between 7-14 days:
A 50% cancellation fee and a 50% refund (minus 2-3% payment gateway fee)

• Less than 7 days:
No refund. As the host will already be preparing for your stay and we’re counting on your arrival, we will be unable to refund any payment for cancellation on such short notice.

• Up to 48 Hours Before:

No refund. but change name on the booking and offer it to loved one, however you are responsible for any damage that occurs during the stay. Your credit card will be credited in case of any damages or cancellations by your guests.

• Gift Voucher non-refundable:

Please note that gift voucher are non-refundable once redeemed but can be credited according to above cancellation policy.

Gift voucher are only refundable to purchaser of the gift card when not redeemed or used and up to 28 days after being purchased.

• Covid19 Cancellation:

If your booking is affected by Covid19 related circumstances, contact shacky for  alternative cancellation options. Shacky still reserves the right to apply above cancellation policy.