Cancellation Policy

Any cancellation or changes to your booking must be made via e-mail, call or sms to Shacky admin.

• At least 14 days prior or before

No Admin cancellation fee, a full refund ( minus 2-3% payment gateway fee)


• Between 7-14 days:

50% credit for a future Shacky stay.


• Less than 7 days:

No refund. As the host will already be preparing for your stay and we’re counting on your arrival, we will be unable to refund any payment for cancellation on such short notice.


• Up to 24 Hours Before:

Change name on the booking, however you are responsible for any damage that occurs during the stay. Your credit card will be credited in case of any damages or cancellations by your guests.


• Gift Voucher non-refundable:

Please note that gift voucher are non-refundable once redeemed but can be credited according to above cancellation policy.


• Covid19 Cancellation:

If your booking is affected by Covid19 related circumstances, contact shacky for  alternative cancellation options. Shacky still reserves the right to apply above cancellation policy.


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